This weekend’s positive Apple Store experience www.retrophisch.com/2019/02/1…


This weekend's positive Apple Store experience

We hear a lot in the tech press and on personal blogs about bad experiences with Apple’s support of it’s products, so I thought I would offer a positive experience my family had this past weekend.

A couple of days ago, our teenager’s iPhone 7—my old iPhone, and more on that another time—started losing its cellular connection. We could restart the phone, and after a couple of restarts, it would come back up for a few hours before disappearing again. It worked fine on Wi-Fi. When it became apparent that no amount of restarting and resetting networks was going to fix the issue, I made a Genius Bar appointment at one of the DFW metroplex Apple Stores, Willow Bend in Plano. I arrived on time for the appointment, and was seen within about three minutes of my arrival by the technician.

I explained to her all the troubleshooting steps we had taken. She ran diagnostics on the phone, then checked the model and serial numbers. This is when she informed me that Apple had become aware of an issue with this particular model of the iPhone 7 a couple of months ago. She shared there was a specific batch from a specific factory that suffered from the cellular modem failing.

Our iPhone 7 is still covered under AppleCare through May. The way she talked about it, however, led me to believe this would be a free repair even if it was not. A $319 repair Apple was eating the cost of for a new logic board, plus labor. When I had the opportunity to ask, I verified this was indeed the case. No matter when one bought the iPhone 7, if it was within this particular batch from that particular factory, you could get a new logic board installed, gratis. The only hitch is that it gets send to one of the repair depots, it’s not done in store.

So we were given a loaner iPhone 7. The SIM card was swapped from ours to the loaner, we started an iCloud backup there in the store on Apple’s wifi, and that was it. I will get emails about the repair status, plus a call when our iPhone 7 arrives back in the store and is available for pickup. All in all, we were in the Apple Store 45 minutes, and over half of that was spent waiting on the iCloud backup restoration. Kudos to Apple for a job well done in this particular situation.


I really like @TheAAF strategy of going into markets where they can be the top dog, not competing with a higher-tier league (Atlanta notwithstanding. Or is it….?). Local fans can go all-in.

It will be interesting to see how this compares to the XFL’s relaunch strategy.


Updated my now page, since it had been a month from the last update.


The thing that has always impressed me about the vault is the whole “I’m going to sprint at full speed then FALL ONTO MY HANDS TO PROPEL MYSELF INTO THE AIR.” Ruby makes it look easy.

twitter.com/LSUgym/st…


Minnesota Man Forced To Warm Himself In Tauntaun Carcass babylonbee.com/news/minn…


“Fighting for Normalcy” Heck, with that slogan, given how many feel about our current political culture, maybe I should run. twitter.com/whoopsiii…


Well, hello there, season premiere of Strike Back that I forgot was coming on but my TiVo still recorded because of the OnePass feature.


I backed this book on Kickstarter, and can’t wait for its release next month. Sounds like so much fun. twitter.com/TheBromet…


No Sweethearts candy this Valentine’s Day after company goes out of business www.usatoday.com/story/mon…


The grass withers, the flowers fade… www.retrophisch.com/2019/01/2…


The grass withers, the flowers fade...

My friends Kara and Ryan, who founded and run Imana Kids, posted a photo to the Imana Instagram account with the text of Isaiah 40:8: “The grass withers and the flowers fade, but the word of our God stands forever.”

This verse imprinted on me in a most unique way when I was a teenager. Anyone who knows me knows I was a metalhead in my teen years (and I still am). After I discovered Stryper, and the realm of Christian metal, I came across a Christian rock band called Ruscha. The band was founded by brothers Nikolai and Peter Pankratz, who escaped Communist Russia in the 1970s. They started the band in the 1980s as an outlet for their love of music, and as a vehicle for giving witness to what it was like to be a Christian in Soviet Russia. Andy Denton, whose vocal range is highlighted on the song “Come Home”, was the group’s frontman.

There was a church in one of the Baton Rouge suburbs, Baker or Zachary maybe, I don’t recall which, that hosted the band. (It was the same church I also saw Wayne Watson perform at.) My dad went with me to the event, part concert, part testimony. I’d gotten their album “Come Alive” at a local Christian book store, and loved some of the songs. I can still see in my mind’s eye Andy, Nikolai, and Peter on stage in that church.

There are two things from that album and concert that have stuck with me to this day:

  • Nikolai and Peter talking about believers smuggling individual pages of the Russian-language Bibles in slits in potatoes, and how if the pages were left in there too long, they were ruined by the potatoes' fluids. They salvaged whatever pieces they could, because people were that starved for the Word of God.
  • The song "The Word Stands Forever", which uses Isaiah 40:8 as the chorus. It's the only Ruscha song I can still sing by heart.

The memories I just shared, stirred up by the Imana Kids post, sent me on an Internet hunt, and the Internet delivered. There’s a Wikipedia entry for the band, linked to earlier in this post. Which led me to wonder if any of their music was available online; the copy of “Come Alive” I have is on cassette, and most likely buried in a shoebox in a closet. We have an Amazon Music Unlimited subscription, and lo and behold! The Pankratzes released a remastered version in 2012, and I’m listening to it as I type this post, with a smile on my face as I sing along to “The grass withers, the flowers fade, Heaven and Earth will pass away, the grass withers, the flowers fade, but the Word of God stands forever.”

[youtube id=“vI4dXQQ2Src”]


Why have I never thought of this before?!? twitter.com/Bookstore…


Thirteen year-old me was obsessed with Stringfellow Hawke and the Airwolf.


It’s official: I do not give a rip about this season’s Super Bowl.

I should find something else to do during that block of time in two weeks.


What is it with officials and Louisiana football teams this season?


My all-time favorite Friends episode is “The One with the Embryos.” Second favorite is “The One with the Jellyfish”. twitter.com/Crazy4Com…


Beets with crab cakes? BEETS?

Chef should be drawn and quartered.

twitter.com/ElenaBerg…


The Bogeyman himself, Baba Yaga, is back! Can’t wait. youtu.be/M7XM597XO…


First impressions of The Passage premiere www.retrophisch.com/2019/01/1…